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Return Policy


Return

We accept returns for unworn items under its original condition with full packaging that were purchased directly from www.rr-preloved.com

To return, please follow the steps below:

  1. Email us at rrpreloved@j-yfashion.com within 7 working days after the date of delivery of the products, with the subject as "Return_your order number". Please provide your proof of purchase and reasons for returning the product(s). If it’s a defect claim, please be sure to attach clear photo for determination.

  2. Once approved, please secure the product(s) with original packing materials in a plainly wrapped cardboard box. Send the parcel with tracking service (local post will do), as this is the safest way to ship high-value items. Please note that rr-preloved.com is not responsible for items lost or damaged during shipping.

  3. Clearly print your name and address on the outside of the package. Mail the package to the following contact: rr-preloved.com Return Dept. 3F., No. 8, Ln. 298, Xinming Rd., Neihu Dist., Taipei City 11470, Taiwan. 

  4. Notify us when the parcel’s shipped and provide us the tracking information.

Please note:

  • Cost of shipping and return shipment will not be refund. 

  • Do NOT indicate jewelry or other luxury-related words anywhere on the package, as this invites possible theft of the package.

  • All refunds will be processed within 2-5 days of receipt and confirmation at our studio back to the card for payment.

  • rr-preloved.com reserves the right to deny unreasonable returns and repairs.